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Tel: 718-787-2000

Our Drop shipping Return Policy

Our Return Policy is simple and straight forward:

We accept returns with NO RESTOCKING FEES.

Contact us by phone or email within 30 days of the delivery date to obtain a Return Merchandise Authorization number (RMA #) in order for us to accept your return.

All returns must be in the manufacturer’s original box, in unused / unwashed condition and must have an RMA number marked on the shipping box.

Items returned to our warehouse with no RMA number marked on the returned shipping box will be discarded and no refund will be processed.

All returns, order cancelations and refusals of delivery are subject to the actual shipping costs of the return, unless it was the cause of our error.

Once we receive the return we will credit your account within 14 business days.

Defective Products or Missing Parts

Our items go thru two levels of Quality Assurance. Every package is inspected for defects or missing parts once at our factory and a second time at our warehouse before it is shipped to you. Our warehouse personnel keep logs of every shipment inspected.
All packages must be examined prior to pulling apart or discarding of the original packaging. Defective or damaged items at the time of receipt and incorrect items may be returned at our own expense. Contact us as soon as possible and we will issue a return label in PDF format by email that you can print and place on the original shipping box.

When we receive your return, we will inspect the item and provide a replacement or issue a refund.

 


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